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Digitize your bar, hotel or restaurant and improve your customers' experience with Miap

Digitize your bar, hotel or restaurant and improve your customers' experience with Miap

There is nothing more frustrating than going to a crowded bar for drinks or food and having to wait a long time to get the waiter's attention and order. This is where Miap comes in, enabling restaurants and hotels to optimize their service and provide a better experience for customers.

With 9 out of 10 French who use their phones at the table, Miap appeals to the regulars of restaurants in Paris, Bordeaux and Lisbon. By focusing on the needs of restaurateurs, Miap offers hospitality establishments a complete solution to digitize orders and payments in order toincrease the average ticket and D'improve the service. And this while offering a loyalty program built from an artificial intelligence module. Through this program, customers are encouraged to come back with offers and discounts based on their own spending habits.

Digitize to increase restaurant attendance, speed up service and optimize productivity

Miap is a flexible solution which allows restaurants toimprove their efficiency by optimizing costs, while remaining flexible and agile during the current period when customer flows are variable and uncertain.

In addition, the contactless payment is growing rapidly and is increasingly becoming the norm. Restaurants can therefore increase the value of their average ticket of about 25% simply by optimizing service and in reducing considerably le waiting time.

“We have installed Miap in our 9 establishments to ensure the recovery post Covid-19. We had already considered digitization before the crisis and it definitely validated our convictions on the subject. The Miap team was attentive and they succeeded in setting up the process and training our teams in record time. They brought us a complete solution ranging from Click and Collect at table service. I congratulate them on their adaptation to our organization spread over several sites ”Slime Ben Cheikh, Founder of the franchise PB Braised Chicken.

Miap is a free mobile app which allows customers to access a digital menu simply by scanning the QR code on the table. The menu is offered in different languages with detailed information on each dish including pictures but also the ingredients, calories, preparation time as well as comments from previous customers.

The client can include a comment to the server directly via the app (how he wants to cook his meat, the ingredients he wants to remove from the dish etc.) before ordering and asking for additional information. Servers can dedicate more time to advise customers when ordering without worrying about errors and omissions. Once the drinks and / or dishes are chosen, consumers can order and pay in 30 seconds via their smartphone. Once validated, the waiter brings the order to the table. A digital loyalty card is also integrated into the application, it rewards customers each time they order with Miap and leave a comment on their experience.

Digitized menus give restaurateurs the ability to instantly change them based on customer feedback while optimizing costs and processes.

Compatible with Star material

In terms of hardware, Miap's software is compatible with the Star printer. TSP654II CloudPRNT ™ and more recently with the compact and elegant Star series mC-Print ™ which offers up to 5 software interfaces as well as innovative cloud technologies capable of controlling certain USB peripherals from different devices with or without cables. Thanks to the unique functionality and multiple interfaces for POS, the series mC-Print ™ Not only secures the future of your business but also meets the needs of a changing multi-channel environment.

With technology CloudPRNT hospitality establishments can integrate a flexible ordering system to seamlessly integrate online shopping into their offering, while eliminating the need for an additional tablet to send an order to the printer. Thus, the ordering service will be able to communicate directly with the printer to make prints and know the status of the latter.

Among B2B customers satisfied with using Miap and technology CloudPRNT of Star, there is the chain of restaurants PokeMe, independent restaurants Egg Factory in Paris, Makito in Bordeaux and Therapist in Lisbon.

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